About US

Incorporated in the year 1995, SOFTECH has traversed a worthy journey of almost a decade and has emerged as One of the IT Solution & Service provider supporting customers & IT Outsourcing across the state. SOFTECH is driven by a customer oriented approach with focus on impeccable standards of operational excellence, seamless integration of project aspects and providing tailor-made solutions that meet clients' needs. SOFTECH continually redefines quality and commits to deliver the best to its clients as well as meet and exceed their expectations.

 

SOFTECH measures its success only by the satisfaction level of its customers and associates. SOFTECH have always believed in quality support than quantity support which is the reason that our company growth is consistent in all the previous years. With the central hub at KARNAL, Haryana G.T. Belt. SOFTECH has State Presence. However, the essence of the organization lies much beyond the mere footprint. It is embodied in its principles, its customer-centric approach; its zeal for quality, its people and its partnerships.

 

To meet unique requirements and ensuring the best of IT solutions, SOFTECH has strategic alliances with some of the industry’s most reputed technology leaders. SOFTECH is the Service Partner for Team Computer in Haryana besides partnering with other vendors like INTEL, HP, Symantec, Emerson to name a few.

 

We Strongly believe that well defined processes are central to delivering consistent quality & better efficiency, and that every small process can add to the overall excellence of the operation. An entirely process driven way of operation, represented in nature all around us, inspires us to continuously modify existing processes and build new ones to ensure that we deliver an overall excellent business experience to our customers, partners and employees.

 

 

Trust embodied in a crystal clear droplet of water represents transparency and is of paramount importance to us in our relationship with customer, partners and employees. We are committed to approach every engagement with honesty and openness thus building long term enduring relationships.

 

 

SOFTECH has a unique single window service offering for all OEM customer care and support activities across Haryana. It integrates the helpdesk, Service Center, Field teams, parts warehouses, distribution and logistics. It not only provides reliable State-wide coverage but is extremely cost-effective for any start-up operation.

SOFTECH is a State partner of many OEM companies for many years. Whether you're an already established OEM with hundreds of products, or a new OEM selling into Haryana, SOFTECH has the resources, expertise and infrastructure to help you maintain a competitive advantage.  SOFTECH provides local, reliable, and cost-effective solutions that directly address your needs at every point along the technology lifecycle and takes away the burden of penetrating new markets.

 

For a new OEM entering Haryana, SOFTECH takes away the pain on understanding customer expectations and rolling out most important part of sales build-up strategy – customer support, so that the OEM can focus on brand building and achieving sales targets. Just partnering with SOFTECH ends a message to the customers about seriousness of customer support in the company.

Since SOFTECH is not a sales partner of any OEM, its focus on support is never diluted. As your national support provider, SOFTECH can help your company:

• enhance your brand image
• Improve customer satisfaction and loyalty
• Maintain competitive advantage
• Reduce support cost
• Deliver State wide business at a short notice.
• Scale up and add services when needed
• Provide valuable guidance regarding Haryana market

• Dedicated teams conveying company’s culture.
• Haryana coverage
• Consistent service quality –
• All services under one umbrella reducing cost of management tremendously.
• Experience on hardware, software, products, applications, projects, roll-outs etc.
• Excellent Remote service capability offering great reduction in warranty costs
• More cost-effective service model
• Highly cross skilled field service workforce
• Special attention for key customers.
• Complete reverse logistics activities to manage fulfillment and returns

Outsourcer Customers

SOFTECH provides best-in-class services for technology support of your clients infrastructure, whether through Remote Helpdesk Services or Deskside support. SOFTECH’s association as an Service provider of major OEMs and warranty partner for major suppliers gives it a unique edge and speed in vendor management aspects of the services. Overall, you gain by reducing costs, improving efficiency, and gain a competitive edge.

SOFTECH has tie-ups in Haryana with top IT Outsourcer companies to provide back-to-back services to their customers. SOFTECH is currently handling services for customers having as many as 15 locations across Haryana.

SOFTECH is known for its constant focus on quality which is driven from each and every aspect. So, every business activity is controlled by a skilled and knowledgeable Quality team that is equipped with various tools and latest technology. This team is driven independently by an MD. We monitor the process of every operation and driven to achieve customer satisfaction, this enables a smooth functioning of our operations.

Vision

To become a leading and preferred vertically integrated global provider of technical support services.

Mission

SOFTECH is an excellence driven organization and a pioneer in after sales services. We plan to fulfill our vision through the following mission statement :

• Be a leader in the industry by providing quality people and services.
• Facilitate success of our customers through building long-term business relationships, proven quality, integrity and integrated services.
• Have a business environment based on sincerity of purpose, for all of our people that provide opportunity for growth and advancement as a reward for excellence and individual accomplishment.

QMS POLICY

We believe in continually building quality culture in SOFTECH and setting mile stones. To set standard guidelines and follow best practices implemented and got certification on following quality standards :

• Intel Associate Member of Intel Channel Partner Program
• HP Auth. Reseller